If you are staying on a 51-week tenancy, you won’t need to move your belongings — you can leave everything in your room during the summer. For shorter tenancies, we’re happy to provide guidance on nearby storage facilities.

No problem! Our team can recommend local shops where you can find essentials. Some properties also offer emergency supplies like basic kitchenware for loan or purchase to help you settle in quickly.

Yes, absolutely! We understand that young adults starting their university journey may not always want parents or guardians involved in the process. That’s why we organise Parent and Guardian Evenings and offer tours of the accommodation where you can visit without your young adult.

These sessions are designed to:

• Answer questions your young adult might not ask themselves.
• Provide honest, detailed information about the property, facilities, and support available.
• Allow you to see the accommodation first-hand and ensure it meets your expectations.
• Give you peace of mind that your young adult will be safe, happy, and well-supported during their stay.

If you’re interested in attending one of these evenings or arranging a private visit, you can contact the specific property via the details on our website’s contact page. The property team will be happy to provide more information or organise a tour for you.

We’re here to help you feel reassured about their next chapter, so don’t hesitate to reach out with any questions or concerns.

If an accident or emergency occurs at the accommodation, we will contact the emergency contact listed on their application. This is usually a parent, guardian, or trusted adult chosen by your young adult.

It’s important to keep emergency contact information up to date. This can be updated at any time through the student portal, and we recommend reviewing it regularly to ensure we can promptly reach the right person if needed.

Our team is trained to handle emergencies with care and efficiency, always prioritising the safety and well-being of all young adults. If you have any questions or concerns about this process, please feel free to contact our team for clarification.

At Abodus, we are dedicated to creating a safe, inclusive, and welcoming environment for all young adults, including LGBTQIA+ residents. We celebrate diversity and ensure everyone feels respected and valued during their time with us.

Here’s how we support LGBTQIA+ young adults:

• Inclusive Community: We foster a culture of acceptance and respect, encouraging everyone to be themselves without fear of judgment or discrimination.
• Diversity Training: Our team receives training in diversity, equality, and inclusion to ensure they understand and respect the needs of LGBTQIA+ residents.
• Pride and Awareness Events: We celebrate LGBTQIA+ identities through events during Pride Month and throughout the year to build community and raise awareness.
• Support Networks: We connect residents with local LGBTQIA+ organisations, support groups, and events to help them find a sense of belonging.
• Safe Spaces: Our properties are designed to be safe spaces where all residents feel secure and supported, regardless of sexual orientation or gender identity.
• Gender-Neutral Facilities: Many properties offer gender-neutral bathrooms and communal spaces to promote inclusivity and comfort.
• Chosen Names and Pronouns: We respect chosen names and pronouns and ensure our team uses the correct terms in interactions and communications.
• Open-Door Policy: Our team is always available to listen and provide support for any concerns or challenges faced by LGBTQIA+ residents.
• Collaborations With Local Groups: We partner with LGBTQIA+ organisations to offer workshops, advice, and opportunities to connect with the community.

At Abodus, we aim to ensure every young adult feels valued, supported, and empowered to be themselves. If there are additional ways we can help or adjustments that could enhance their experience, we’re here to listen and adapt.

At Abodus, we are committed to creating an inclusive and supportive environment for all residents. We understand that every young adult is unique, and we offer tailored support for those with neurodiverse needs.

Here’s how we create a welcoming and accommodating environment:

• Sensory Mornings: Weekly sensory mornings feature low lighting, soft music, and a calm atmosphere in our social areas to provide a relaxing and inclusive space.
• Flexible Communication: If verbal communication is challenging, we can provide written instructions, visual aids, or use preferred methods.
• Quiet Spaces: Many properties offer designated quiet areas where young adults can relax or study without distractions.
• Smaller Social Events: For those who may find large gatherings overwhelming, we organise smaller, more intimate events to ensure everyone feels included.
• Routine and Structure: Clear schedules for activities and reminders for important dates help young adults establish routines that work for them.
• Team Training: Our staff are trained in mental health and diversity awareness, equipping them to provide sensitive and effective support.
• Customised Accommodation: If specific adjustments are needed for their room or living arrangements, we’re happy to discuss options to meet their needs.

We’re always open to feedback and willing to adapt our approach to ensure every young adult feels supported, valued, and able to thrive. If there’s more we can do, we encourage young adults or parents to reach out.

Yes, absolutely! We’re here to support young adults in all aspects of their university experience, including finding part-time work.

• On-Site Paid Roles: We offer part-time positions within our accommodation, such as Student Ambassadors or Customer Advisor Assistants, which your young adult can apply for.
• Job Fairs: At some of our larger properties, we host job fairs during Welcome Week, connecting residents with local businesses and recruiters.
• Partnerships With Local Employers: We collaborate with local businesses and job agencies to share opportunities that fit around their studies.
• Advice and Guidance: Our on-site team provides tips on writing CVs, preparing for interviews, and balancing work with academic commitments.

We know that finding a part-time job is a great way for young adults to gain experience, make connections, and manage their finances—and we’re here to support them every step of the way.

We understand that you might want to check in, but we are unable to share personal details about your young adult unless you request a wellness check. This is because we are bound by strict GDPR (General Data Protection Regulation) rules to protect their privacy.

If you’re listed as a guarantor, we can share information related to rent payments or charges, as these are linked to your role as a co-signatory on the tenancy agreement. However, we cannot provide details about their activities, well-being, or personal matters without their explicit consent.

If you’re concerned, our property team can conduct a wellness check to ensure they are safe and let you know they’re okay. Beyond this, their privacy will always be protected in line with GDPR regulations.

At Abodus, we take your young adult’s privacy seriously while prioritising their safety and well-being. If you have concerns, don’t hesitate to get in touch, we’re here to help however we can.

Yes, you’re welcome to tour the communal areas, including study spaces, lounges, and other facilities. Our team will be happy to show you around and answer any questions you may have.

If you’re running late, don’t worry. Simply contact the property team as soon as possible, and they’ll make arrangements to accommodate your arrival.

Yes, temporary parking is available for drop-offs on check-in day. Our team will guide you to the designated area and assist with unloading. If parking is limited, we’ll provide alternative options nearby.

Check-in times are staggered to ensure a smooth process and reduce waiting times. Your young adult will receive a time slot in advance. If you’re unsure or need clarification, feel free to contact the property team for guidance.

If your young adult needs to stay longer than their tenancy allows, we’ll do our best to accommodate them. Availability may vary, but our team is happy to assist with arranging an extension where possible.

If a delivery requires a signature and your young adult isn’t available, our customer advisors can sign for the item and hold it securely until they’re able to collect it.

Our team is on hand to provide advice on how to report and replace lost items. We can also help them locate nearby branches or online resources for essential services.

We understand that many young adults balance their studies with part-time work. Our properties are designed to support this lifestyle, offering quiet spaces for studying and social areas where they can relax and unwind after a busy day.

Our properties are staffed 24/7, so help is always available. Whether it’s a medical concern, lockout, or urgent issue, your young adult can reach out to the on-site team for immediate assistance.

No, there are no curfews. Your young adult is free to come and go as they please. We do, however, encourage respectful behaviour to ensure everyone enjoys their time at Abodus.

If they have a summer internship, study abroad programme, or other commitments, we’re happy to discuss flexible options such as tenancy extensions or early move-ins, subject to availability.

We’re proud to celebrate diversity and are committed to creating an inclusive community. If your young adult needs cultural or religious accommodations, our team can provide support and connect them with local resources, places of worship, or community groups.

No problem! Our team can recommend local shops where they can find essentials. Some properties also offer emergency supplies like basic kitchenware for loan or purchase to help them settle in quickly.

All our rooms are fully furnished, so there’s no need to bring extra furniture. However, small personal touches like lamps, cushions, or rugs are welcome to make the space feel more like home.

In the event of a local power outage, we work closely with utility providers to restore power as quickly as possible. Our team keeps young adults updated and is on hand to assist with any immediate needs.

We carry out routine inspections to identify and address maintenance issues proactively. If a problem arises between inspections, young adults can report it through their app, and our team will resolve it promptly.

Absolutely. Many of our properties feature designated study areas or quiet spaces, providing the perfect environment for young adults to focus on their work without distractions.

We understand life can get busy. Our team ensures young adults are aware of important dates, such as rent payments, rebooking deadlines, and check-out instructions. We send regular reminders to keep them informed and on track.

Homesickness is a normal part of the transition to university life, and our team is experienced in supporting young adults through it. If they want to come home for a short visit, we’ll be ready to welcome them back with open arms when they’re ready to return.

We allow alcohol on-site, but we encourage young adults to drink responsibly and respect their flatmates and neighbours. Disruptive or unsafe behaviour due to alcohol will be addressed by our team to ensure a safe and respectful living environment for all residents.

We understand this can be a big adjustment. Our team is here to help, offering support with budgeting, cooking, and time management. We also organise social events to help them build connections and feel at home in their new environment.

If your young adult wishes to transfer to another Abodus property, we’ll do our best to facilitate the move, subject to availability. Transfers may involve additional fees, and our team will guide them through the process to ensure a smooth transition.

If your young adult isn’t home to receive a parcel, our customer advisors can securely hold it at reception until they can collect it. For added security, proof of identity is required when collecting packages.

With excellent Wi-Fi available in all our properties, staying in touch is easy via video calls. Many parents also enjoy visiting during the term, our team can recommend nearby hotels with family-friendly amenities to make your visit as convenient as possible.

Our self-catered accommodation allows your young adult to prepare meals that suit their dietary needs. In shared flats, we encourage open communication among flatmates to ensure everyone feels safe and comfortable in the kitchen.

We maintain strict hygiene standards and pest control measures to prevent issues. If a pest problem arises, your young adult should report it immediately to our on-site team, who will arrange for professional pest control services to resolve the issue promptly.

We offer a range of room types to suit different needs and budgets, from en-suite rooms to studio apartments. Each room type is detailed on our website, making it easy to choose the best fit for your young adult.

If an item in the communal area is damaged, the cost of repairs or replacements may be split among the tenants of the flat unless someone takes responsibility. It’s important to report issues immediately to prevent further damage or safety risks.

Yes, we offer group booking options so friends can live together. If they’re booking individually, we do our best to match young adults with flatmates based on preferences like study habits and socialising.

Our cleaning teams maintain communal spaces regularly, ensuring they are clean, hygienic, and welcoming. While young adults are responsible for their own rooms and shared kitchen areas, we provide guidance and support to help them keep everything tidy.

If something needs fixing, whether it’s a leaky tap, broken light, or heating issue—our maintenance team is ready to help. Maintenance requests can be reported through the resident app, and we aim to resolve urgent issues as quickly as possible.

If your young adult needs to leave early, they should refer to their tenancy agreement. In most cases, they’ll need to find a replacement tenant to take over their lease. Our team is available to guide them through the process and provide support.

No need to worry—utility bills are included in the rent. If your young adult forgets to pay their rent, we’ll send reminders and work with them to find a solution as quickly as possible.

Yes, as long as space is available. We offer flexible tenancy extensions for young adults who wish to stay during the summer for internships, jobs, or other commitments.

Our teams are trained in mental health first aid and actively collaborate with organisations like Student Minds and Cameron’s Companions to ensure young adults have access to the support they need. This includes providing helpful resources, organising workshops, and fostering a supportive environment where young adults feel comfortable seeking help.

Yes, grocery delivery services like Tesco, Sainsbury’s, and others can deliver directly to the property. If needed, our customer advisors can assist with managing deliveries.

If your young adult wants to swap rooms—perhaps to be closer to friends or in a quieter area—they should contact the property manager. Room swaps are subject to availability and may involve a small administrative fee.

No need to worry. If your young adult locks themselves out, they can visit reception or contact the on-site team to regain access. For security reasons, they’ll need to verify their identity.

Our properties are designed to minimise external noise with double-glazed windows and soundproofing in communal areas. If noise becomes an issue, we encourage young adults to let us know so we can address it, whether it’s within the property or from nearby sources.

We understand that plans can change. If your young adult needs to cancel before moving in, they should review the terms of their tenancy agreement. Depending on when the cancellation occurs, there may be options for a partial refund or to find a replacement tenant.

We’re committed to providing inclusive and accessible accommodation. If your young adult has specific needs, we encourage you to contact us before booking so we can ensure their room and building meet their requirements.

Occasionally, essential repairs or maintenance may be necessary. We always notify young adults in advance and schedule work at the least disruptive times. For emergency repairs, our team works quickly to resolve issues with minimal impact on residents.

Moving away from home is a big step, and we’re here to support their journey to independence:

• Workshops: We offer sessions on budgeting, cooking, and time management.
• Customer advisors: Our friendly team is always available to provide advice and guidance.
• Social events: Community-building activities help them settle in and feel at home.

We understand that managing money can sometimes be challenging. If your young adult is struggling to pay their rent or other expenses, they should contact us as soon as possible. Our team can offer advice, help set up a payment plan, or direct them to university support services for additional assistance.

At Abodus, we’re here to support young adults in every way we can.

We’ve made receiving parcels simple and secure. Our customer advisors manage all deliveries and ensure your young adult can collect their post safely during designated hours.

If your young adult loses their key or access card, they should let our team know immediately. We’ll arrange a replacement and ensure their security is maintained. A small replacement fee may apply.

If your young adult is staying on a 51-week tenancy, they won’t need to move their belongings—they can leave everything in their room during the summer. For shorter tenancies, we’re happy to provide guidance on nearby storage facilities.

We take pride in keeping our properties clean, safe, and welcoming.

• Communal areas: Our cleaning teams maintain all shared spaces regularly to ensure they’re hygienic and inviting.
• Private spaces: Young adults are responsible for their own rooms, but we provide support if needed, including periodic cleaning supplies to help them stay on top of things.
• Maintenance: Our maintenance teams conduct regular checks and quickly address any reported issues to keep everything in excellent condition.

At Abodus, we’re dedicated to creating a comfortable and well-maintained environment for everyone.

Cooking for the first time can feel daunting, but we’re here to help.

• Fully equipped kitchens: Every shared flat includes a well-equipped kitchen to make cooking easy.
• Simple recipes and workshops: Our team shares easy-to-follow recipes and, at some properties, hosts cooking workshops to build confidence.
• Communal dinners: We also organise events like communal dinners to encourage young adults to cook and share meals with their flatmates.

At Abodus, we make it easy for young adults to enjoy cooking and feel at home in the kitchen.

Sharing a space can sometimes be tricky, but our team is here to help. We encourage young adults to try open and respectful communication with their flatmates to resolve any issues. If that doesn’t work, our team can step in to mediate and find a solution.

In extreme cases, we may explore the option of transferring your young adult to a different room, subject to availability.

At Abodus, we’re dedicated to fostering a supportive and harmonious living environment for all.

We have a zero-tolerance policy for bullying, harassment, or discrimination of any kind. If your young adult experiences or witnesses such behaviour, they should report it to the property manager or a customer advisor straight away. All reports are handled confidentially, and we take swift action to ensure the well-being and safety of everyone in our community.

We recommend that young adults register with a local GP upon arrival to ensure they have access to healthcare when needed. For immediate emergencies, our staff are trained in first aid and can provide support until professional medical help arrives.

In the case of a serious health issue, we will contact emergency services and notify the young adult’s emergency contact as soon as possible.

Yes, we’re committed to providing inclusive and accessible accommodation for all students. If your young adult has specific needs, we encourage you to contact us before booking so we can ensure their room and building meet their requirements.

We understand that mistakes happen, and rent payments can occasionally be overlooked. If this happens, we will:

• Send friendly reminders to your young adult and their guarantor.
• Work with them to resolve the issue as quickly as possible.

If rent remains unpaid, further steps may include involvement from a debt collection agency or legal proceedings. It’s important they reach out to us if they’re struggling, so we can provide support and help them get back on track.

If something isn’t working—whether it’s a leaky tap, broken lightbulb, or a heating problem—our maintenance team is ready to help. Issues can be reported quickly and easily through the resident app, and we aim to resolve all urgent problems promptly.

We want your young adult to feel right at home, so they’re welcome to personalise their space—within reason!

• Decorate the provided noticeboard and shelves: These are perfect for adding a personal touch.
• Avoid items that may cause damage: Adhesive hooks, LED lights, or anything that could mark walls or furniture are not allowed.
• Add cosy touches: Small plants, bedding, and photos are great ways to make their room feel comfortable and inviting without risking damage.

Accidents happen, and we’re here to help. If something is broken, it’s important for your young adult to report it through the maintenance system on their app as soon as possible. Our team will assess the damage and arrange for a repair or replacement.

In most cases, the cost will be added to their account. However, by reporting the issue promptly, they can help prevent it from getting worse, potentially reducing charges and avoiding further inconvenience.

If your young adult would like to switch rooms, we’ll do everything we can to help, subject to availability. A transfer fee may apply to cover the costs of organising the move, but our team is here to find a solution that works for them.

At Abodus, we’re committed to making sure every young adult feels comfortable and happy in their living space.

Absolutely! Many of our tenancies include the full academic year, covering holiday periods like Christmas and Easter. If your young adult is staying during these times, our team will still be on-site to offer support, and there’s always someone available to help.

For summer holidays, if their tenancy is ending but they’d like to stay longer, we can often arrange extensions based on availability.

At Abodus, we make it easy for young adults to feel at home, no matter the time of year.

Misplaced something? Don’t worry! If your young adult loses an item, they can simply check in with our Customer Advisors. We securely log and store all found items and do everything we can to reunite them with their belongings.

University can be challenging, and it’s natural for young adults to feel overwhelmed at times. While we’re not academic advisors, we work closely with local universities to guide students towards the support they need.

• University Support Services: These may include tutoring, writing workshops, and access to helpful study resources.
• Study-Friendly Environments: Our properties feature quiet study spaces and private rooms, perfect for group projects or focused study sessions.

We encourage young adults to connect with their university’s student support teams, who are dedicated to helping them succeed. At Abodus, we’re here to support them every step of the way.

At Abodus, we prioritise security to ensure your young adult always feels safe and supported. Our accommodations include:

• 24/7 On-Site Staff: There’s always someone available to assist, no matter the time.
• Secure Access Systems: Entry to buildings and individual flats is controlled through secure key cards or codes.
• CCTV Monitoring: Common areas and entrances are monitored to enhance safety.
• Regular Patrols: Our staff conduct regular patrols to make sure everything is as it should be.

Your young adult’s safety is our top priority, and our team is always on hand to address any concerns or provide reassurance.

To ensure the safety and comfort of everyone, the following items and activities are strictly prohibited:

• Illegal Drugs: Any young adult found in possession of drugs will be reported to the police and their university.
• Smoking or Vaping Indoors: Smoking, including e-cigarettes and vapes, is only permitted in designated smoking areas. Tampering with smoke detection equipment is illegal and could lead to criminal charges and significant fines.
• Electric Bikes and Electric Scooters: These are not allowed inside the building due to safety and fire regulations.
• Pets: No pets of any kind are permitted, including fish or exotic animals. If pets are found, they will be removed, and the RSPCA may be contacted.
• Adhesive Decorations: Items such as LED lights or Command Hooks must not be stuck to walls, as they can cause damage and result in charges.
• Cars: Unless agreed in advance, cars should not be brought to the property. Parking is limited and available only at some sites by permit.

These rules are in place to ensure a safe and pleasant environment for all young adults.

Parties are a natural part of university life, and we’re here to ensure they remain fun while respecting the community.

We provide clear guidance to your young adult on being considerate of the building and their neighbours. If we receive complaints about noise or behaviour, we’ll address these with the flat hosting the party. If issues persist, our staff may step in to break up the party, and guests may be asked to leave.

University is a time for learning and growing, and we work with young adults to help them find the right balance between enjoying themselves and respecting those around them.

Yes, young adults are welcome to have guests stay for up to two nights, including family members. For longer visits, we also provide a list of nearby hotels with preferential rates for families coming to see their young adults.

Guests are the responsibility of the tenant. If a guest causes damage or complaints, the young adult will be responsible for resolving any costs or issues.

Children under 18 are welcome to visit during the day if accompanied by a parent or guardian, but overnight stays are not permitted.

At Abodus, we encourage visits that help young adults feel connected to home, while ensuring a safe and respectful environment for everyone.

We know how stressful exam periods can be, so we go the extra mile to support young adults during this time.

To help them stay focused and refreshed, we offer wellness activities designed to ease stress and boost well-being, as well as grab-and-go breakfasts to ensure they start their day with the energy they need. Our properties provide a calm, supportive environment that’s perfect for studying.

We also pause any rent reminders during exam weeks, ensuring there’s one less thing to worry about.

At Abodus, we’re here to help young adults perform at their best, even during the busiest times.

If your young adult’s plans change and they need to leave university, we’re here to help. Our team will work with you to understand the situation and guide you through the next steps.

Depending on their lease agreement, we’ll do our best to offer support, whether that’s helping them find a replacement tenant or navigating the process of ending their tenancy.

At Abodus, we’re committed to making a challenging situation easier for you and your young adult.

At Abodus, we take safety seriously. Every building is staffed by trained professionals and protected by 24/7 security measures, so your young adult is in safe hands.

Emergency drills are carried out twice a year to ensure everyone knows exactly what to do if the unexpected happens. These drills are scheduled at times when most young adults are in the building, such as mornings or evenings. If your young adult is late to university because of a drill, there’s no need to worry—we notify universities in advance so they won’t face any penalties. Rest assured, these drills are never scheduled during exam periods or other high-stress times.

In the rare case of a real emergency that requires the building to be evacuated overnight, we have major incident plans ready to go. Our team will arrange alternative accommodation for your young adult, covering all costs, including travel and food.

If you ever need to contact us about your young adult’s well-being or in an emergency, you can reach us using the phone number listed on the property page of our website. Our team is always available to take your call and, if necessary, conduct a wellness check to ensure everything is okay.

At Abodus, their safety and your peace of mind are our top priorities.

From check-in to check-out, we make life as smooth and stress-free as possible for your young adult.

Check-in is a seamless process with our friendly team on hand to guide them every step of the way. Upon arrival, they’ll find an inventory on their portal, which must be completed within seven days. If there’s any damage, or something is missing or broken, it’s important they let us know via the inventory during this time to avoid potential charges later.

Our on-site team will be there to welcome them, help them settle in, and answer any questions they might have. Forgotten something? No problem—our team can point them towards local shops or even provide a few essentials to get them started.

Check-out is just as organised. When it’s time to move out, we’ll need the room returned in the condition it was provided, aside from expected wear and tear. This means the room should be clean, with all belongings and rubbish removed. To help avoid any unnecessary charges, we’ll provide plenty of advice and reminders on how to prepare for check-out, including cleaning tips and ways to set things right before they leave.

If anything is accidentally broken or damaged during their stay, we encourage them to report it through the maintenance facility on their app as soon as possible. Prompt reporting helps prevent further issues, ensures their safety, and may reduce repair costs later on.

At Abodus, we’re here to support your young adult at every stage of their journey.

At Abodus, we’re proud to be the only student accommodation provider where every single team member—not just managers—is thoroughly trained to support young adults. From our cleaners and maintenance staff to our customer advisors, property teams, and head office staff, everyone plays a vital role in creating a safe, supportive environment.

Here’s why our training programme is unmatched in the industry:

• Mental Health First Aid: Every member of our team is trained and qualified in mental health first aid through an in-person programme. This is not a box-ticking exercise—it’s an engaging and practical course that ensures our staff are equipped to handle sensitive situations with care and confidence.
• First Aid: All team members receive in-person first aid training, so they can respond to medical emergencies quickly and professionally.
• Building Safety: Our staff are fully trained in building safety, ensuring all facilities meet the highest standards and provide a secure environment for your young adult.

Our teams are among the most highly trained in the industry, and with our low staff turnover, your young adult will see familiar, trusted faces throughout their time living with us.

The team in each property varies depending on its size, but every Abodus property has key staff in place to ensure your young adult feels supported and at home.

• Property Manager: The go-to person for any big questions or concerns, ensuring everything runs smoothly in the accommodation.
• Customer Advisors: These friendly faces do much more than answer day-to-day queries like parcel collection or directions. They organise engaging activities and events, from welcome week celebrations to Halloween parties and sensory mornings, creating a real sense of community.
• On-site Maintenance Staff: Ready to tackle repairs quickly and ensure the building stays safe, comfortable, and functional.
• Cleaning Staff: Keep communal areas spotless and welcoming, ensuring a hygienic environment for everyone.

These teams are backed by our expert central and head office teams, providing the experience and resources needed to handle any situation. At Abodus, your young adult will always have the support they need to thrive.