HAVING TROUBLES? HERE ARE SOME COMMON FAQS!

• I have not been sent my login email

Please notify your site team who will send you out a link to reset your password to

• My card has not been accepted

This may be due to your card limit, bank security measures or input error. Please report to your site team or contact your bank directly.

• How do I continue a booking if it timed out?

If your booking times out please log back into the portal which will allow you to select a new room which will then allow you to start the booking process again. Please ensure you fully complete your booking otherwise your booking will be cancelled after 7 days if you haven’t fully completed the booking process.

What if there is a problem with my room or flat?

You can log maintenance issues through the online portal by logging into your account on the website and click ‘Maintenance request’.

You can also report urgent issues to reception either by coming to the reception desk or calling the telephone number on the site web page. A member of our friendly on-site maintenance team will aim to resolve the issue for you quickly.

How can I obtain the instructions on appliances within my flat?

If you require any instructions or user guides, please contact our staff on site who will be able to assist with this.

ONSITE STAFF

Are there staff available onsite?

Each Abodus site has a friendly team, with someone available to our residents 24/7. For some of our sites, an emergency contact number will be provided when staff are not onsite.

Are Abodus sites safe?

Many of our Abodus sites have onsite security staff and digital entry systems in each building. For some of our sites an emergency contact number will be provided when staff are not onsite, ensuring that our buildings are safe and secure.

When can I move in?

If you booked directly with us, you will be able to move in on your tenancy start date, please check your tenancy agreement for confirmation of this, or contact the accommodation team at the site you have booked.

Can I move in earlier than my tenancy start date?

If you need to move in earlier than your tenancy start date, please contact the site you have booked at, all contact numbers and emails can be found on their web page. Early arrivals are subject to availability and you will need to pay any additional rent due before you move in.

How long can I live with Abodus Student Living?

Abodus offer tenancies of different lengths, including short-term contracts. The minimum stay is 4 weeks, and all short term lets are subject to availability and must be paid in advance. If you are interested in a short-term contract, please contact the site directly.

When can I move out?

You can move out whenever you want. However, remember your contract is a fixed term tenancy agreement so even If you move out before your tenancy ends you will still need to pay the full amount of rent.

Can I extend my contract if I need to?

If you need to extend your contract for whatever reason, please contact your accommodation team directly for prices and information. Extensions are subject to availability.

Do I need a guarantor?

To book with us on a rental installment plan you will need a UK based guarantor. Guarantors provide us with additional financial security in the event of a change in your circumstance. If you would like to pay in instalments throughout the year, you will need a UK based guarantor.

Don’t worry if you do not have a guarantor, we do have other options available for you.

Full payment contracts are available. This would mean your rental is payable upfront at the start of your tenancy and therefore no need for a guarantor.

However, we know that upfront payment can be a big ask and in these circumstances we can recommend an approved UK rent guarantor service. Please speak to your individual site team if you are looking to use a rent guarantor service.

Can I book for September?

Yes, Abodus is open, housing students from across the globe. With viewings both in person and virtually, you can view our rooms and residences from wherever you may be. Please visit our book a viewing page to get sorted with us for a date and time of your choice.

We offer a cooling off period of 7 days upon receipt of your Advanced Rental Payment.

If an Advance Rental Payment is not required, the 7 days ‘cooling off period’ starts when your booking confirmation email has been sent.

If you wish to cancel your booking after the 7-day cooling off period, you will remain liable for the contractual obligation set out in the tenancy agreement.

Exceptions to this may be considered if proof is offered under the following circumstances;

• Your UK visa application has been denied.
• You have failed to obtain the required qualifications to get into your first university of choice.
• You have deferred your university place.
• Extenuating circumstances e.g., ill-health, family circumstances.

Where proof is required, this must be emailed to site, then the request to cancel will be considered.

What types of rooms are on offer?

To see the different room options on offer, choose your city and property from the main menu. If you are unsure of which room to choose, why not arrange a viewing?

How many people can share each flat?

Our shared flats range between all of our properties. If you need any further information about how many rooms would be in each flat at your individual residence please contact your individual site team for further information.

Can I choose which flat I would like to be allocated to?

When booking directly with us, you choose which room to book into within each building, you can also see your flatmates preferences to see if you think they would be suitable flatmates for you. This gives you more control over who you will be living with.

Can I find out who my flatmates are before I move in?

While we can let you know the ages and genders of your future flatmates, we cannot provide their names or any other personal information. This information is present during the self-select process on line.

However, you can find your flatmates through our Facebook pages, or through your University’s social media – it’s a great way of getting to know everyone in your flat before you’ve even moved in!

Can I book with my friends?

If you’re planning on living with your friends, you’re in luck! You can all book together via our self selection process so you will be guaranteed the same flat together.

What do I need to bring with me that my accommodation doesn’t already provide?

Unsure of what you need to bring for your bedroom? We’re here to help!

When it comes to your bedroom, please note that we do not provide bedding. We suggest you bring along a duvet, pillows and bed linen. You may also want to bring clothes hangers, towels and a laundry bin.

While we provide some kitchen appliances, we do suggest each tenant brings their own crockery, cutlery and other kitchen utensils. Upon arrival, most students living in shared flats arrange with their flatmates to buy some communal items – we recommend this as a cheaper option which would also avoid cluttering the kitchen with multiple items.

For a full list of what we advise you to bring, check out your student handbook. If you are unable to bring certain items with you, don’t panic – there are plenty of shops close by where you can find the things you need.

Can I park on-site?

Car parking requirements are different at all of our properties therefore it is best to check with the individual site teams when booking for further information on parking.

Can I smoke in my flat?

No, smoking is a fire hazard and so for the safety and comfort of everyone, smoking, including the use of e-cigarettes/vapes is forbidden in either your room, the communal areas of your flats or any other internal area of the building. There are designated smoking areas in the grounds of every building which you are welcome to use. Note that anyone found to be smoking in the building will be subject to our antisocial behaviour process.

Can I have guests over?

As a tenant of an Abodus site you are more than welcome to invite guests to your accommodation for up to 2 nights at a time. If your guest is staying overnight, please let a staff member know. We also suggest that you do be mindful of your flatmates: let them know before your guests arrive, and ensure you still comply with site rules regarding noise in the flat. Moreover, remember that as a tenant of an Abodus site you are responsible for the behaviour and actions of your guests.

Can I swap rooms?

It may be possible to change your room after you have moved in depending on availability- we suggest you get in touch with your accommodation team on site, over the phone or through email. Please note to be able to complete a room move, your rent account will need to be fully up to date, an inspection of your room will take place and you will incur a £50 administration charge that will need to be paid before the move can take place.

FEES & COSTS

When do I pay my rent?

Your rental will have set due dates, please check your tenancy agreement so you can familiarise yourself with when your rent is due.

There is a £50 admin charge for tenancy takeovers and room moves.

If you prefer you can also pay your rental in full at the start of your contract.

If you are unable to make your rent payment on or before the set dates for whatever reason you must inform the accommodation team at your site, either by emailing the site team, coming to the reception desk or calling the telephone number on the property web page.

How can I pay my rent?

You can pay your rent through the online portal – simply log into your account on our website and click the option to ‘Pay your rent’.

You can find a sample copy of our contract here.

We do not store debit/credit card details.

TV LICENCE

A TV licence is not included as part of your tenancy agreement. If you have brought your own TV, or if your flat has a TV in the shared communal space that you’d like to watch, you will require a TV licence. To find out more and apply go to the official TV Licensing Website.

INTERNET & WIFI

We offer free high speed internet access in all our buildings, which is provided by ASK4. If you require a faster speed, please contact ASK4 directly to arrange an upgraded package which will be payable directly to them. 10 devices as standard, with an option to upgrade to unlimited for a one-off £15 fee. Both wired and wireless Upload and Download speeds up to 200Mbps.

Telephone – 0114 303 3232 – ASK4 have many bilingual and multilingual Support team members and also have use of a translation service, should a language barrier be a worry.

SMS (for a call back) – 07797 800 545

Email – [email protected]

Live Chat – visit support.ask4.com

INSURANCE

Contents insurance is included within your tenancy and further details of the policy and what is included can be found within your student handbook.

You can increase your cover for additional items/elements or value by contacting https://www.howdeninsurance.co.uk/