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faqs

All you need to know throughout your Abodus journey, from booking your room to living in an Abodus student accommodation. Read on below for answers to the most frequently asked questions:

  • Booking your room
  • Problems booking? Read our Q&A
  • Maintenance & staff
  • Contracts
  • Rooms
  • Costs
  • Extras

If you can’t find the answer to your question below, click on the link below.

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QUESTIONS & ANSWERS

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What you need to book

READY TO BOOK? HERE’S WHAT YOU NEED
  • Personal details
  • Name, address & contact details of the guarantor
  • Be ready to pay a deposit (via credit card/PayPal)
DEPOSIT INFORMATION
  • How much is the deposit? When do I have to pay it?

Your deposit is £150, and will be due for payment at the time of booking your room.

  • Why do I have to pay a deposit?

This secures your booking, so that you can take a little bit of time to complete your contract without worrying. Your deposit will also be used to pay any damages that may occur during your tenancy.

  • What happens to my deposit? Where is it kept?

Once paid and your contract is signed, we send your deposit to a secure and protected third party, Deposit Protection Scheme. Read all about their T&Cs here.

  • When will I get my deposit back?

You will receive your deposit back at the end of your tenancy, within 30 days of check out.

  • Are there any reasons why I wouldn’t get the deposit back?

If your room is left is a good condition, you will not have to worry. However, if there are any damages, outstanding fees or unpaid rent, this may be deducted from your total amount.

GUARANTOR INFORMATION
  • Why do I need a guarantor?

Guarantors provide us with additional financial security in the event of a change in your circumstance. If you would like to pay in instalments throughout the year, you will need a UK guarantor.

If you cannot provide a guarantor, you will need to sign a Full Payment Contract, which means your accommodation fees will be due in one lump sum payment before you begin your tenancy with us.

  • Who can be a guarantor? 

Anyone over the age of 18, who is a UK resident, can be your guarantor.

  • In what situations might we contact the guarantor?

Circumstances change, we understand that. A guarantor provides assurance to us as your landlords, that there is someone on hand who understands and accepts the responsibility of rent, should you be unable to pay.

  • What details from the guarantor do I need to provide when booking?

We will need a Name, current address and email address.

Once you have signed your contract, A separate contract will be sent to your guarantor for signing. Once this is completed, the booking process is complete and your accommodation is secured.

  • What can I do, if I don’t have a guarantor?

Don’t fear! We have full payment contracts available for students who are unable to find a suitable guarantor.

PROBLEMS BOOKING?

HAVING TROUBLES? HERE ARE SOME COMMON FAQS!
  • I have not been sent my login email

Please notify your site team who will reset for you and resend your email.

  • It won’t let me select a room

Once you have chosen which floor you would like to select a room on you will see all available rooms in Green.

You must click on the Green bed icon in the room of your choice which will change to blue as you hover over it. Once you have done this the room will be locked from others booking for 10 minutes. You can either release and select another room or you can press select at the bottom to continue with your application. If you have any other issues, please contact the site team and they will be able to help.

  • It won’t let me select the pay button

If you are using an Apple device you may find pop-ups are blocked and our payment system window will not open.

How to allow pop-ups in iOS and iPadOS:

  1. Launch the Settings app and scroll down to Safari
  2. Turn on or off the Block Pop-ups switch

Once you have done this go back to your Safari browser and refresh the page then click ‘Make payment’, the window should now open for you to continue with the payment.

  • My card has not been accepted

This may be due to your card limit, bank security measures or input error. Please report to your site team and contact PayPal directly.

  • How do I continue a room booking if it timed out?

You can click release and select again or click the previous button at the bottom of the page, and you will be redirected so you can reselect a room.

MAINTENANCE

What do I do if there is a problem with my room or flat?

You can log maintenance issues through the online portal by logging into your account on the website and click ‘Maintenance request’.

You can also report urgent issues to reception either by coming to the reception desk or calling the telephone number on the site web page. A member of our friendly on-site maintenance team will aim to resolve the issue for you quickly.

How can I obtain the instructions on appliances within my flat?

If you require any instructions or user guides please contact your property manager who will be able to assist with this, or any of our staff on site will be able to assist with this.

ONSITE STAFF

Are there staff available onsite?

Each Abodus site has a friendly team available to our residents 24/7. For some of our sites, an emergency contact number will be provided when staff are not onsite.

Are Abodus sites safe?

Many of our Abodus sites have onsite security staff and digital entry systems in each building. For some of our sites an emergency contact number will be provided when staff are not onsite, ensuring that our buildings are safe and secure.

MOVING IN/CONTRACTS

When can I move in?

If you booked directly with us, you will be able to move in on your tenancy start date, please check your tenancy agreement for confirmation of this, or contact the accommodation team at the site you have booked.

Can I move in earlier than my tenancy start date?

If you need to move in earlier than your tenancy start date, please contact the site you have booked at, all contact numbers and emails can be found on their web page. Early arrivals are subject to availability and you will need to pay any additional rent due before you move in.

How long can I live with Abodus Student Living?

Abodus offer different length contracts, as well as short-term contracts. If you are interested in a short-term contract, please contact the site directly, we can accommodate a stay of 2 weeks or longer. There will be a weekly charge, this would usually be due before you moved in, but arrangements can be made for monthly payments on request.

When can I move out?

You can move out whenever you want. However, remember your contract is a fixed term tenancy agreement so even If you move out before your tenancy ends you will still need to pay the full amount of rent.

Can I extend my contract if I need to?

If you need to extend your contract for whatever reason, please contact your accommodation team directly for prices and information. Extensions are subject to availability.

Do I need a guarantor?

To book with us you will need a guarantor. However, please note your guarantor must be in a position to pay any rent due if you are struggling to pay your rent or your student loan is late. If you have any questions about nominating a guarantor, please get in touch and we’d be happy to advise further.

If you pay your rent in full upfront, we may be able to offer you a non-guarantor option. Please contact us prior to making your application to discuss.

Can I book for September?

Yes, Abodus is open, housing students from across the globe and whilst we appreciate you may not be able to attend a viewing in person, we can arrange skype viewings and many of our locations have virtual tours – see our website.

Many of you will be awaiting more information on what is happening with exam results, Visas and  future international travel restrictions as a result of Covid 19 measures, however with Abodus you can book with total confidence.

We operate a 7 day “cooling off” period after you have secured your room with a paid deposit and signed contract.

We also offer you the ability to cancel your tenancy at the earliest reasonable opportunity, and in any event at least 72 hours prior to the move in date, if you have not secured your grades, obtained a suitable visa, or are experiencing extenuating circumstances e.g. ill-health, family circumstances or travel restrictions imposed by the UK Government / your government which mean that you will be unable to attend University for 20/21 academic year.

Can I cancel my booking?

If you have booked for September 2020, our standard cancellation policy applies. We have also now updated our policy to make allowances for how COVID 19 has impacted our lives.

If you have booked a Summer or Short Term stay with Abodus but find yourself unable to travel to the UK, due to international travel restrictions imposed by government, or due to Covid-19 related health issues, then you are able to cancel your booking and your deposit will be refunded in full, provided you notify us at the earliest reasonable opportunity, and in any event at least 72 hours before your Tenancy Start Date.

In cases where a 20/21 first year academic semester is delayed, due to COVID-19, Abodus will update the start date of your tenancy contract in line with the deferred university start date, if that is what you wish or require. In this circumstance, you must notify the Abodus team within 72 hours of the university confirming any deferred start date and you will need to provide proof in the form of an official email or statement as part of this request for deferral.

If you cannot attend University because the start of term is postponed significantly or indefinitely due to Covid-19, then you will also be able to cancel your booking and your deposit will be refunded in full, providing you provide proof in the form of an official email or statement as part of this request.

What if my course start date is delayed during the first semester for 2020/21? What happens with my contract?

We are in constant communication with all of our university partners, and there is nothing to suggest that the 2020/21 academic year will be delayed at this stage. If your term date is delayed for the first semester, we will simply update the start of your accommodation contract in line with your deferred University start date, if that is what you wish or require.

How do I defer my contract?

All you will need to do is let us know at the earliest opportunity, or at least within 72 hours of your university advising you that it has delayed the start of your 2020/21 academic year as a result of COVID 19 – You’ll need to provide proof, such as an official email or statement from your respective institution in order for us to process this request.

What if I can’t move in because of travel restrictions?

If you are unable to travel to the UK for the 20/21 academic year due to travel restrictions imposed by the UK Government / your government due to COVID-19, Abodus will not hold you to your tenancy agreement and deposits will be refunded – You’ll need to provide proof, such as an official email or statement from your government in order for us to process this request, and do so at the earliest reasonable opportunity.

Our Cancellation and Leavers Policy can be found here.

Our Covid-19 Special Tenancy Terms & Conditions for 2020-21 academic year booking can be find here.

You can find all documents relating to our cancellation policy below:

ROOMS

What types of rooms are on offer?

To see the different room options on offer, choose your city and property from the main menu. If you are unsure of which room to choose, why not arrange a viewing?

How many people can share each flat?

Our shared flats range from 3 to 7 beds. If you need any advice about which option would be right for you, our staff would be happy to help.

Can I choose which flat I would like to be allocated to?

When booking directly with us, you can view floor plans for your chosen building, and you can select your own room. This gives you more control over where you will be living and who with!

Can I find out who my flatmates are before I move in?

While we can let you know the ages and genders of your future flatmates, we cannot provide their names or any other personal information. This information is present during the self-select process on line.

However, you can find your flatmates through our Facebook pages, or through your University’s social media – it’s a great way of getting to know everyone in your flat before you’ve even moved in!

Can I book with my friends?

If you’re planning on living with your friends, you’re in luck! We can accommodate groups of 4-7, depending on availability. Contact your site directly with the names of your group and we will be on hand to help.

What do I need to bring with me that my accommodation doesn’t already provide?

Unsure of what you need to bring for your bedroom? We’re here to help!

When it comes to your bedroom, please note that we do not provide bedding. We suggest you bring along a duvet, pillows and bed linen. You may also want to bring clothes hangers, towels and a laundry bin.

While we provide some kitchen appliances, we do suggest each tenant brings their own crockery, cutlery and other kitchen utensils. Upon arrival, most students living in shared flats arrange with their flatmates to buy some communal items – we recommend this as a cheaper option which would also avoid cluttering the kitchen with multiple items.

For a full list of what we advise you to bring, check out your student handbook. If you are unable to bring certain items with you, don’t panic – there are plenty of shops close by where you can find the things you need.

Can I park on-site?

We do not provide car parking at our sites.

We advise residents not to bring cars to our accommodation as parking can be long walking distance from our sites and also costly.

St Lawrence House is the exception, with a limited amount of parking available.  Please contact site for costs and availability.

Can I smoke in my flat?

No, you cannot smoke in either your room or the communal areas of your flats. Smoking is a fire hazard and is forbidden in flats on all Abodus sites. There are designated smoking areas in every building which you are welcome to use.

Can I have guests over?

As a tenant of an Abodus site you are more than welcome to invite guests to your accommodation. If your guest is staying overnight please let a staff member at your accommodation know. We also suggest that if you do invite guests be mindful of your flatmates: let them know before your guests arrive, and ensure you still comply with site rules regarding noise in the flat. Moreover, remember that as a tenant of an Abodus site you are responsible for the behaviour and actions of your guests.

Can I swap rooms?

It may be possible to change your room after you have moved in – we suggest you get in touch with your accommodation team on site, over the phone or through email. Please note to be able to complete a room move, your rent account will need to be fully up to date, an inspection of your room will take place and you will incur a £50 administration charge that will need to be paid before the move can take place.

FEES & COSTS

FEES & COSTS

When do I pay my rent?

If you have booked for 2020/21, your rent will be taken in 3 instalments on the following dates:

1st October 2020

12th January 2021

27th April 2021

If you prefer you can also pay in full at the start of your contract.

If you are unable to make your rent payment on or before these dates for whatever reason you must inform the accommodation team at your site, either by coming to the reception desk or calling the telephone number on the property web page.

How can I pay my rent?

You can pay your rent through the online portal – simply log into your account on our website and  click the option to ‘Pay your rent’.

If you are unable to pay through the online portal, you can pay via bank transfer, or a card payment in person and over the phone.

You can find a sample copy of our contract here.

We do not store debit/credit card details.

EXTRAS

TV LICENSE

A TV licence is not included as part of your tenancy agreement. If you have brought your own TV, or if your flat has a TV in the shared communal space that you’d like to watch, you will require a TV licence. To find out more and apply go to the official TV Licensing Website.

INTERNET & WIFI

We offer free high speed internet access in all our buildings, with this service provided by ASK4. If you wish to use a different service with ASK4 you can contact them directly for any additional charges:

Telephone – 0114 303 3232 – ASK4 have many bilingual and multilingual Support team members and also have use of a translation service, should a language barrier tly for any additional charges:

Telephone – 0114 303 3232 – ASK4 have many bilingual and multilingual Support team members and also have use of a translation service, should a language barrier be a worry.

SMS (for a call back) – 07797 800 545

Email – support@ask4.com

Live Chat – visit support.ask4.com

PORTLAND GREEN STUDENT VILLAGE

– Maximum speed is 100Mb, which applies to both the wired and wireless connections. This is true at all Portland Green buildings besides Rosedale Court, where the maximum is 50Mb.

– All bedrooms, corridors and communal areas are covered. (Lifts, stairwells and external parts of the site are not).

ALL OTHER PROPERTIES

– Maximum speed is 200Mb, which applies to both the wired and wireless connections.

– All bedrooms, corridors and communal areas are covered. (Lifts, stairwells and external parts of the site are not).

 

INSURANCE

Insurance with cover4insurance.com is included in your fees.

Personal Possessions up to £7000

Computer Equipment up to £2500.

You can increase your cover for additional items/elements or value by contacting Cover4Insurance.com.